Order cancellations must be submitted to in writing prior to Midnight CST the same day as the placement of the order with the exception of expedited (overnight or 2-day shipping) orders. Orders cancelled after the Midnight CST limit, but before shipment, will be charged a 10% cancellation fee. Once the order has shipped, it becomes our customer's responsibility and a Return Authorization Number must be obtained once your order has arrived if you wish to return it.